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New Terms and Conditions | Previous T&C

Author: AirCashBack 18-05-2017

Please scroll down to learn T&C which were binding our cleints from September 5th 2015 till May 18th 2017:


Terms and Conditions of Service Provision

I. General rules

1.1. These Terms and Conditions (hereinafter referred to as ‘T&C’) set forth rules for using a website, including particularly software, available at (hereinafter referred to as the ‘Website’).

1.2. The Owner of the Website is Compens Sp. z o. o. (Limited Company) with its registered office in Warsaw, 8 Tytusa Chałubińskiego St., entered into the register of entrepreneurs of the National Court Register (KRS) kept by the District Court for the city of Warsaw in Warsaw under KRS  Number: 0000475344, with the share capital of PLN 90.000,00 Taxpayer Identification Number (NIP): 525-256-06-52; Business Identification Number (REGON): 146758821 (hereinafter referred to as ‘Compens’).

1.3. A User, according to these T&C, is any entity using the Website or Services in any manner, and each entity which enters or has entered into an agreement for Services, and any entity for whose benefit and on whose behalf such Agreement was concluded.

1.4. Compens provides services (hereinafter referred to as ‘Services’) through the Website. The Services consist particularly in: verification of accordance of claims with the Regulation WE 261/2004 of the European Parliament and the Council of February 11, 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights (hereinafter referred to as the ‘Regulation’); assistance in obtaining damages from the obliged entity (hereinafter referred to as the ‘Obliged Entity’) in accordance with the Regulation.

1.5. By using the Website, the User gives their consent to all provisions of these Terms and Conditions. To use the Website, the user must have attained the age of 18 years; therefore, by using the Website, the User guarantees to have fulfilled this condition. In the event, the application is filed by the User on behalf of any third parties, the User is responsible for being properly entitled to such representation.

1.6. Compens reserves its right to limit the access to chosen Services offered via the Website to Users who violate the provisions of these T&C.

II. Access rules to the Website and technical requirements 

2.1. Access to the general part of the Website is available to all Internet users without the necessity to fulfil any formal requirements.

2.2. Compens reserves its right to separate off certain Website resources which the Users will not have access to. Compens reserves its right to temporarily cease to provide all or part of the services.

2.3. Using the Website is possible provided that the ICT system of the User fulfils minimal technical requirements.

2.4. Compens does not bear any responsibility for the technical problems or limits that may occur in the computer equipment of the User rendering it impossible or difficult to use the Website and Services offered via the Website.

2.5. Entering the Website in order to check the status of the filed claim in the real time is possible for the User only after concluding an agreement with Compens. Using this service is possible after each logging in to the Website using the assigned login and password. Logging in to the Website takes place through the log-in panel available at:

2.6. The User should take due care to protect their login and password, and any information concerning such data should not be disclosed to any third parties, so to prevent them from unauthorized access to the Services.

2.7. In the event the User forgets or loses their login and / or password, Compens enables the User to recover the login and obtain new ‘password’. E-mail address under which login recovery and obtaining new password is possible is available at

III. General rules for the use of the Website and Services

3.1. The User is obliged to use the Website in accordance with these T&C, applicable law, general rules of Internet use and purposes of the Website, particularly in a manner not violating any rights of any third parties and interests of Compens.

3.2. The User is obliged particularly to:

a) use the Website in a manner that does not disrupt its functioning, particularly by using specific software or hardware,

b) not to take actions such as: send and / or publish on the Website any trade information that has not been ordered (so called: spam); registering at the Website more than once; using accounts of other Users or making their account accessible to other Users; taking any IT actions or any other actions aiming at taking possession of other Users’ passwords,

c) use the Website in a manner that is not onerous to other Users and to Compens, with respect to their personal interests (including the right to privacy) and all rights they are entitled to.

3.3. The User has no right to duplicate, or modify the software or interfere in the IT data, and to lease or transfer in any other way the Website and its content. The User must not make the Website and its content available via ftp and http servers, www sites and via any other mechanisms and appliances, which would make the Website and its content accessible to other persons than the User.

3.4. The User must not make the Website available or market it in full or in part in any other way.

3.5. The User must not use the Services:

- in any manner that is not in accordance with the nature and the purpose of the Services,

- in any manner leading to commit an act prohibited by the applicable law,

- in any manner threatening the integrity of the Website or Compens’ IT system,

- in defiance of the provisions of these T&C and the applicable law.

3.6. In the event of breach of the provisions set forth in points 3.2-3.5, Compens may promptly disable the account of the User in breach, and is also entitled to take any actions necessary to remedy the damage suffered in connection to such breach.

3.7.  The User takes full responsibility for the actions taken on the Website using valid login and password.

3.8. Compens has all rights, particularly intellectual property rights, to the Website and to the database structures contained in it. The Website and software being a part of it along with the records, and data are protected by the provisions of Polish law and of the international conventions with all consequences arising therefrom.

3.9. The User must not take any actions aiming at gathering information concerning the Website without prior written consent of Compens.

3.10. The User must not use the Website in order to broadcast or send any trade or marketing information which has not been ordered.

3.11. Compens does not guarantee the correctness of any information contained on the Website, neither that the content of the Website is updated and available. Compens does not give any guarantee concerning the Website and its usage, including implied guarantees concerning quality, diligence or skills.

IV. Claim service procedure

4.1. Claim application form is accessible without any liability and cannot be understood as an agreement or invitation to conclude an agreement. Upon reporting a claim, the User guarantees to be entitled to enter into agreement with Compens.

4.2. An Agreement is considered to be concluded at the moment when Compens, having verified the claim, accepts the claim of the User by sending reply by e-mail or begins to act on behalf of the User. Compens reserves its right to deny a claim without stating grounds for such decision.

4.3. Necessary data may be entered at:

4.4. After agreement conclusion, User is obliged to provide Compens with the demanded documents and data necessary for the Service provision.

4.5. In the event, the Customer does not provide Compens with the demanded documents and data within 30 days from the conclusion of the agreement, Compens will be entitled to send to the User via electronic mail a request to deliver the original copies of the documents and data indicated by Compens within 10 days.

4.5.1. In the event of a failure to deliver original copies of the documents and data indicated by Compens within 60 days from the date of the conclusion of the agreement, the agreement will be terminated.

4.6. Save for the articles 4.4., 4.5. and 4.5.1, Compens takes actions necessary to satisfy the claim of the User upon receiving the copy of the power of attorney to act on behalf of the User.

4.7. The agreement is concluded for the time needed to fully exact performances the User is entitled to and has reported. The User is entitled to terminate the agreement in question due to important reasons; however, in such event, the User is obliged to incur any expenses made by Compens in order to properly execute the agreement and pay a part of the remuneration accordingly to the efforts made and time spent by Compens.

4.8. If the Obliged Entity does not pay the damages and does not make an acceptable offer within the time limit set by Compens, Compens is entitled to instigate court or administrative proceedings in order to obtain the payment of damages due. The User agrees that Compens may accept any extrajudicial or judicial settlements on their behalf, choose the type of a performance the Obliged Entity should fulfil and the amount of the performance.

4.9. If necessity occurs to give a separate power of attorney to represent the User before court, the User is obliged to grant such power of attorney to Compens.

4.10.  All court fees that may arise in connection to a possible court proceedings are incurred  for and on behalf of the User by Compens. In the event the court decides to grant damages or other performances to the benefit of the User, Compens is entitled to reimbursement of all court fees incurred for the User and legal representation costs granted by the court.

V. Costs and fees

5.1. Filing a claim is free of charge.

5.1.1. Filing a claim without the use of the electronic application form available at will result in calculating an additional charge of PLN 50 (fifty zloty) enlarged by VAT rate of PLN 11.50 (eleven zloty, fifty), i.e. a total charge of PLN 61.50 (sixty one zloty, fifty), which will be added to the remuneration specified in the article 5.2.

5.2. Compens is entitled to a remuneration in the net amount of 20.33 % enlarged by an applicable VAT rate, i.e. 25% gross (say: twenty five per cent gross), counting from the value of performances, reliefs, discounts and allowances, deductions, vouchers, interest etc. obtained to the benefit of the User. Compens has the right to keep a voucher until receipt of full payment of the commission to the benefit of Compens.

5.3. Compens undertakes to deliver the obtained performances to the User, after deducing the remuneration due, within 21 days from the receipt of such performances by way of money transfer to the account indicated by the User. All costs of the money transfer are incurred by the User.

5.3.1. Regardless of the currency in which obligation is fulfilled by the carrier Compens delivers its performances referred to in article 5.3., expressed in Polish zloty (PLN), calculated on the basis of:

a) the average NBP ex rate for the currency in which obligation has been fulfilled by the carrier for the business day preceding reception of the compensation transfer from the carrier or

b) on the basis of the up to date market exchange rate for the currency in which obligation has been fulfilled by the carrier.

5.4. In the event, the User receives payment of damages directly from the Obliged Entity or a company representing it, the User undertakes to inform Compens about that fact and pay remuneration for service in the gross amount of 25% of the received sum. Payment of the remuneration for service is payable within 3 working days from the day of the receipt of the damages.

5.5. In the event, the User does not pay the remuneration due within 14 days from the day of receiving the damages directly from the Obliged Entity or a company representing it, the remuneration is raised to the net amount of 30 % enlarged by the applicable VAT rate, i.e. 36.9 % gross (say: thirty six point nine per cent gross) of the amount of the filed claim.

5.6. The User bears all costs arising from the conversion of Euros to another currency.

5.7. In the event of termination of the agreement due to the failure to deliver original copies of the documents and data indicated by Compens within 60 days from the date of the conclusion of the agreement as specified in the article 4.5.1, the User is obliged to pay to Compens a remuneration of PLN 50 (fifty zloty) enlarged by VAT rate of PLN 11.50 (eleven zloty, fifty), i.e. a total sum of PLN 61.50 (sixty one zloty, fifty) for the administrative actions taken in connection to the conclusion of the agreement and its termination by reason of the User’s fault.

VI. Rights and responsibilities

6.1. The User states that they have read the service offer of Compens. The User who, as a consumer, concluded the agreement outside the office of the company under Act of 2 March 2000 on the Protection of Certain Consumer Rights and on the Liability for Damage Caused by a Dangerous Product (Journal of Laws of 31 March 2000, No. 22 , item 271) may withdraw from the agreement without stating the reasons by making a suitable statement in writing within 10 days from the date of the conclusion of this agreement. The User states that upon acceptance of these T&C they have received a withdrawal form.

6.2. Full cooperation of the User is indispensable to obtain damages payment. This means a necessity to deliver Compens full and detailed information from the moment of granting Compens a power of attorney to represent the User and during the whole court proceedings.

6.3. The User is obliged to pay damages to the benefit of Compens in the event that claims being subject to court or administrative proceedings are not allowed as a result of delivering incomplete or untrue data.

6.4. In the event, the User receives direct payment or compensation in other form e.g a voucher from the Obliged Entity, after having concluded an agreement with Comopens, it is User’s obligation to immediately contact Compens.

6.5. After agreement conclusion with Compens, the User is obliged to end all negotiations with the Obliged Entities or entities representing them.

6.6. After concluding an agreement with Compens, the User may not entrust in full or in part the execution of actions connected to enforcement of claims being subject to this agreement to any other entity within the term of this agreement.

6.7. The User agrees to reimburse all costs and compensate for all loses that may arise in connection to delivering incomplete of untrue data, information or documents or any fraudulent conduct.

6.8. The User agrees to reimburse all costs and compensate all loses connected to the third party liability of Compens that may arise due the fact of delivering incomplete or untrue data, documents or information.

VII Indemnity

7.1. Compens does not bear any responsibility, particularly for: the losses arising from the delivery of inaccurate or false information or documents; financial losses, including loss or reduced profits, income, revenue, production, anticipated savings, contracts or business opportunities; loss or damage to any data, databases or software, as well as indirect or derivative damage.

7.2. In the event of breach of these T&C by the User, Compens is entitled to suspend access to the Website, block the access to the Website or block the access on the basis of the User’s IP Address and / or instigate court proceedings against the User.

VIII. Complaints

8.1. All complaints connected to provision of service via the Website should be filed to the address of Compens indicated at

8.2. Complaint filed by the User in connection to non-execution or inappropriate execution of Services by Compens should be made in a written form and contain:

a) User’s data, in the scope enabling Compens to identify the User,

b) subject of the complaint,

c) circumstances justifying the complaint.

8.3. The following defects, errors and faults connected to the usage of Services are not subject to complaints, if they arise from:

a) mistakes and errors of the User,

b) malfunctioning of the web browser or ICT connection of the User,

c) the fact that the User’s ICT connection has not sufficient bandwidth or bitrate,

d) actions of any third parties, whose conduct Compens bears no responsibility for.

8.4. Compens will consider a complaint within 30 working days from the date of its receipt, and will send a reply to the User indicating the decision concerning the complaint along with the statement of grounds.

8.5. In the event, that data or information given in a complaint are not complete, Compens requests the person filing a complaint to complete them, before considering the complaint. Time needed to obtain additional information prolongs the time in which complaint will be considered.

8.6. In the event, Compens is not able to consider the complaint within time indicated in section 11.4, Compens notifies the User about such situation stating grounds for such delay and indicates the anticipated time of a response to the complaint.

IX. Final provisions

9.1. These T&C come into force upon their publication at the Website and shall apply to all agreements concluded with Compens from that day.

9.2. Compens has the right to make unilateral amendments to these T&C. All changes come into effect after 7 days from the publication of the altered T&C at the Website.

9.3. If any provision of the T&C is or becomes invalid, unlawful or unenforceable, it will not influence the validity of other provisions of the T&C.

9.4. The User agrees to any transfer or assignment or any other execution of rights and / or responsibilities of Compens arising from the T&C without prior notice to the User.

9.5. The User cannot transfer or exercise in any other way their right and / or responsibilities arising from these T&C.

9.6. If any of the provisions of these T&C will be deemed unlawful and / or unenforceable by any court or other competent organ, other provisions of the T&C will remain valid. If any of the unlawful and / or unenforceable provisions would be in accordance with the law or become enforceable if part of it would be deleted, this part shall be deemed deleted and the remaining part of this provision remains in force.

9.7. The T&C constitute the entire agreement between the User and Compens in connection to use of the Website and filing a claim and hereby supersede and replace all prior agreements concerning the use of the Website.

9.8. These T&C shall be governed by the Polish law and all disputes arising therefrom shall be decided by the common court of law in Poland.

9.9. These Terms and Conditions constitute the agreement between the User and Compens. Filing a claim via the Website means that the User understands and accepts all provisions of these T&C.

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