Air travel has become one of the most popular ways to travel and discover new places in Europe and around the world. Aircraft are an extremely comfortable and fast means of transport. Unfortunately, flight delays happen quite often, which can mean unpleasant consequences for passengers. Fortunately, in the event of a flight disruption that is not caused by extraordinary circumstances, you can obtain compensation from the airlines up to €600 per person.
Below we explain when passengers are entitled to compensation for a delayed flight and how you can obtain it.
The legal basis for claiming compensation for a delayed flight are the provisions of civil law and European Union law. Flight delay compensation is awarded on the basis of Regulation (EC) No 261/2004. It lays down Community rules on the liability of carriers for cancelled, early-departing or delayed flights, as well as for denied boarding.
The amount of compensation for a delayed flight depends on the length of the route, as well as the location of the final destination. For example, in the case of flights longer than 1500 km, you are entitled to 400 Euros in compensation. Detailed amounts are presented in the table below.
|Amount of compensation||Distance|
|€250 (1179,00zł) per passenger||up to 1500 km|
|€400 (1887,00zł) per passenger||from 1500 within the EU|
|€400 (1887,00zł) per passenger||from 1500 to 3500 km|
|€600 (2831,00zł) per passenger||more than 3500 km|
The air carrier is obliged to pay flight delay compensation if the following conditions are met:
The right to obtain compensation for a delayed flight occurs only in cases where the delay is the fault of the airline.
You are therefore entitled to compensation for a delayed flight in a situation where the flight disruption is due to operational, technical, logistical and other problems faced by the airline.
The flight delay was caused by the airline's poor crew scheduling.
The flight was delayed because the aircraft had a technical fault that was not due to a manufacturing defect.
The previous flight was delayed, so the plane did not arrive on time, which caused successive flight delays.
Compensation for a delayed flight also occurs in situations in which the delay is caused by protesting airline staff.
The airline may also encounter other unforeseen difficulties which caused the flight to be delayed.
The rights of airline passengers also determine in which cases compensation is not paid out for a delayed flight. For example, thes are so-called "extraordinary circumstancesee" that exist, in which the the airline is euded from bearing any responsibilty, therefore losing the possibility of obtaining compensation for passengers. The circumstances are events in which the airline is not liable, despite all rational means taken. The most often occurring circumstances belong to the following:
Please note that the burden of proving the existence of extraordinary circumstances rests with the operating air carrier.
n the event of a flight delay, airlines are obliged to take care of passengers staying at the airport. The air carrier's obligations include, above all, the need to inform passengers about the delay, but also:
Of course, in this case you will also be entitled to flight delay compensation. The basis for its investigation is the length of the delay in reaching the final destination, which is at least 3 hours.
To be able to claim compensation from the airline, the condition that the tickets for both flights are covered by the same booking reference number (so-called booking reference number) must be met.
The information that your flight has been delayed always causes us to feel unpleasant emotions. In this stressful situation, however, try to stay calm, remember what rights you have, and take the following actions.
In order to be able to claim flight delay compensation from the air carrier, it is necessary to have the appropriate travel documents. Filing a claim is possible on the basis of the following data:
Entrusting us with your flight delay compensation claim saves you time and money. To claim financial compensation from the airline, all you have to do is fill in the claim form available on our website and we'll take care of the rest.
On your behalf, we send a request for payment to the carrier.
Our effectiveness results from many years of experience - we have been operating on the market uninterrupted since 2013.
If the air carrier refuses to pay compensation, we will put your case on the path to starting court proceedings.
We operate according to a no win, no fee principle. If we are unable to win your case, you haven't lost anything. We cover all the costs.