A flight cancellation can effectively spoil our holiday or business plans. Unfortunately, a cancelled flight is often a consequence of negligance on the part of the airline. It is worth remembering that in the event of a flight cancellation due to the fault of the carrier, you are entitled to a significant amount of compensation.
Below we explain in which cases you can claim compensation and what steps you need to take to obtain compensation for your cancelled flight.
The legal basis for obtaining flight cancellation compensation is the provisions of civil law and the law of the European Union. Compensation for a cancelled flight is awarded on the basis of Regulation (EC) 261/2004. It contains Community rules on the carriers' liability for a delayed flight, a cancelled flight, or a flight departing ahead of schedule, as well as being denied boarding due to overbooking of seats.
The amount of compensation for a cancelled flight depends on the location of the destination (the flight length). For example, in the case of cancellation of a flight within the European Union with a distance of more than 1500kms, you are entitled to 400 euro in compensation. Detailed amounts of compensation are presented in the table below:
|Amount of compensation
|€250 per passenger
|up to 1500 km
|€400 per passenger
|from 1500 within the EU
|€400 per passenger
|from 1500 to 3500 km
|€600 per passenger
|more than 3500 km
Airlines are obliged to pay flight cancellation compensation if the following conditions are met:
The reason for the flight cancellation lies with the airline and is not related to the occurrence of extra-ordinary circumstances.
The airline informed passengers about the flight cancellation less than 14 days before the scheduled flight date.
It is worth remembering that you are entitled to compensation for a cancelled flight only in a situation where the flight cancellation is a direct consequence of the negligence of the carrier. Then the airlines are required to pay compensation to passengers who have been affected as a result of the situation.
There are cases where claiming compensation for a cancelled flight is not possible.
Regardless of whether we have a cancelled or delayed flight, airlines have certain obligations towards passengers that they should fulfill. In the event of a flight cancellation, this includes:
It is worth knowing that the rights of air passengers specify that in a situation where the air carrier fails to meet these obligations, passengers may demand reimbursement of additional costs. Therefore, if your flight is canceled and you incur your own costs, keep all receipts for a refund.
A situation in which you find out about a flight cancellation is never comfortable and always brings extra stress. However, it is important to know your rights and know when the airline is obliged to pay compensation, as well as what actions you can take to be able to successfully claim them. Here are the steps you should take at the airport.
In order to obtain compensation for a cancelled flight, it is necessary to have the relevant information and documents to pursue a claim. Among these, the most important are:
By entrusting us with claiming compensation for a canceled flight, you save your time and money. Our many years of experience in the aviation compensation market means that you receive the best support in obtaining compensation. All you have to do is fill out the claim form available on our website and we'll take care of the rest!